Policies / Important Information / Disclaimer & Policies

Cancellation Policy

** Shared or Private service cancellations require a minimum of 12  hours advanced notice PRIOR to scheduled pick-up time for 100% refund; less than 12 hours the full fare will be charged.

To cancel (update or change) reservations made by phone: Must be called in to our office within the required advanced notice. Otherwise, the full fare will be charged.

Please call us for any change/update requests within the required timeframe.

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Please note: ALL no-shows, non-cancellations and cancellations not following these procedures will be charged full fare. Cancellations, update and/or change requestPlease notes made by e-mail will not be accepted.
Please contact us at 617 913 1912 if you require further assistance.


* Very important: You must receive a confirmation number from us that confirms you made the reservation (online or by phone).

If you did not receive one ...
you did not make a reservation.

CAR SEATS / BOOSTER SEATS - Unfortunately we can no longer provide child safety seats. Passengers must provide and install the proper safety equipment for their child.
LUGGAGE  -  A Luggage tag must be affixed to each piece of luggage clearly indicating the name and address of the owner.  As an added precaution, the owner's name and complete permanent address should be contained INSIDE each piece of baggage.  Each passenger is limited to TWO pieces of luggage and ONE carry on.  Excess luggage fee is $6.00  (I.e. foot locker, boxed bicycle, computer box or large container).
ANIMALS  -  All Animals must be caged: $20 per cage.
HOLIDAYS  -  There will be NO SHUTTLE SERVICE on the following days: Thanksgiving and Christmas.
SCHEDULES  -  Every effort will be made to operate according to published schedules.  Circumstances sometimes develop beyond our control such as weather or traffic delays and accordingly kings shuttle cannot hold itself responsible for errors and timetables, inconvenience or damage resulting from delayed shuttles.
Schedule and Prices Subject to Change. Not responsible for lost, stolen or damaged articles. For a healthier environment, No Smoking while travelling with us please.